RIGHT OF WITHDRAWAL
The user who has purchased products through the Site has the right to withdraw without any penalty and without specifying the reason, within 14 working days from the date of receipt of the goods, unless otherwise specified. The withdrawal must be exercised by email to the following address:
For the exercise of the withdrawal, the following provisions apply:
a) The user has a period of 14 working days from the date of receipt of the order to signal his intention to return.
b) The user must also arrange to ship, using a carrier of his choice and at his own expense, the purchased products, suitably packed in their original packaging, accompanied by any accessories. The user must include a copy of the order confirmation in the package. It is understood that if the product is damaged or does not conform to specifications, no refund will be made.
Please ship the products to the following address:
Corrado Facchi - Buy ideas
Via Terra 10 - 20053 Rodano (MI)
For any information contact:info@comraidee.it
c) Refund,in the form of a voucherwill be performed in the following 14 days from receipt of the goods-
Pursuant to art. 67, paragraph II of the Consumer Code, the substantial integrity of the product to be returned is a necessary condition for exercising the right of withdrawal. The products must not have been damaged and/or altered.
In order to exercise the right of withdrawal, it is not required that the goods to be returned be insured against theft and accidental transport damage. However, since the risk inherent in the return of the goods rests with the buyer, he invites the buyer who intends to exercise the right of withdrawal to insure, at his own expense, the shipment for the value indicated in the purchase order confirmation e-mail .
In accordance with art. 67, IV paragraph, of the Consumer Code, only after returning the product and only after verifying the fulfillment of the points 7.1, 7.2, 7.3 above, will we proceed, in the shortest possible time, to reimburse the sums paid by the user. The refund amount will be communicated by e-mail and credited to the same means of payment used for the purchase or by bank transfer. The value date of the refunded amount will be the same as the debit. The user's ability to adhere to commercial offers in progress remains unaffected.
Pursuant to art. 55 of the Consumer Code, the right of withdrawal is excluded in the event that the sale concerns products made to measure or customized or which by their nature cannot be returned or are likely to deteriorate or expire rapidly.
The reference legislation
The right of withdrawal is governed by the Consumer Code,article 52 et seq. of Legislative Decree 206 of 2005, according to which:
“1. Without prejudice to the exceptions referred to in Article 59, the consumer has fourteen days to withdraw from a distance or off-premises contract without having to give any reason and without having to incur costs other than those provided for in Article 56, paragraph 2, and in article 57.
2. Without prejudice to article 53, the withdrawal period referred to in paragraph 1 ends after fourteen days from:
a) in the case of service contracts, from the day of conclusion of the contract;
b) in the case of sales contracts, from the day on which the consumer or a third party, other than the carrier and designated by the consumer, acquires physical possession of the goods or:
1) in the case of multiple goods ordered by the consumer through a single order and delivered separately, from the day on which the consumer or a third party, other than the carrier and designated by the consumer, acquires physical possession of the last good;
2) in the case of delivery of goods made up of multiple lots or pieces, from the day on which the consumer or a third party, other than the carrier and designated by the consumer, acquires physical possession of the last lot or piece;
3) in the case of contracts for the periodic delivery of goods during a certain period of time, from the day on which the consumer or a third party, other than the carrier and designated by the consumer, acquires physical possession of the first good;
c) in the case of contracts for the supply of water, gas or electricity, when they are not offered for sale in a limited volume or in a determined quantity, district heating or digital content not supplied on a tangible medium, from the day of conclusion of the contract .
3. The parties to the contract can fulfill their contractual obligations during the withdrawal period. However, in the case of contracts negotiated away from business premises, the professional cannot accept, by way of consideration, bills of exchange which have a maturity of less than fifteen days from the conclusion of the contract for service contracts or from the acquisition of physical possession of the goods for sales contracts and cannot present them for discount before this deadline.”